cv989 Terms and Conditions

1. Introduction and Acceptance

cv989 is an online betting and casino platform that provides services to users in Bangladesh. These Terms and Conditions ("Terms") govern the relationship between cv989 and its users. Please read this document fully and carefully.

By visiting the cv989.lat website, creating an account, using any service provided on the website, or participating in any betting or gaming activity, you are considered to have given your full acceptance of these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

These Terms may be available in both English and Bengali. In the event of any ambiguity, the Bengali version will be considered applicable for users in Bangladesh.

2. Eligibility and Age Requirement

To use cv989's services, you must meet the following eligibility requirements:

• You must be at least 21 years of age. This platform is open only to those who are 21 years of age or older.
• You must be a person who is legally capable of entering into a binding contract.
• You may not reside in any jurisdiction where online gaming or betting is completely prohibited.
• You may only hold one active cv989 account.
• You may not be an employee, director, or family member of an employee or director of cv989.

We reserve the right to request age verification at any time. We may suspend any transaction until age verification is completed.

3. Account Registration

3.1 Registration Process

To open an account with cv989, you must provide accurate and complete information. The details you provide at the time of registration must be truthful, correct and up to date. Providing false information is a violation of these Terms and may result in immediate account closure.

3.2 Login Credential Security

It is your responsibility to keep your account username and password completely confidential. Any unauthorized access to your account must be reported to our support team immediately. The account holder is responsible for any activity carried out by a third party.

3.3 Single Account Policy

Each user may operate only one cv989 account. Creating multiple accounts by the same person is strictly prohibited and may result in closure of all associated accounts and forfeiture of all balances.

4. Deposits and Withdrawals

4.1 Deposits

The minimum deposit amount at cv989 is ৳100 (per method). We support the following payment methods:

• bKash
• Nagad
• Rocket
• Upay

All deposit amounts are processed in Bangladeshi Taka (BDT / ৳). Please ensure the correct mobile number is linked to your account at the time of deposit.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 15 minutes to 2 hours. Identity verification may be required before a withdrawal request is processed.

To complete a withdrawal, the payment method and name on your account must match the details registered with your cv989 account. Withdrawals to third-party accounts are not permitted.

4.3 Transaction Verification

cv989 reserves the right to suspend or cancel any suspicious transaction. Additional identity documents or verification may be required for large withdrawal amounts.

5. Bonuses and Promotions

5.1 Welcome Bonus

cv989 offers new members a 120% bonus on the first deposit up to ৳20,000. The wagering requirement for this bonus is 20 times (20x). This means withdrawals can be made after wagering 20 times the total of the bonus and deposit amount.

5.2 General Bonus Terms

• Each bonus offer has its own validity period and conditions, which are clearly stated alongside the offer.
• Multiple bonuses may not be used at the same time unless specifically permitted.
• Maximum bet limits using bonus funds may apply to specific games or betting markets.
• cv989 reserves the right to modify, suspend, or cancel any promotional offer at any time.
• If bonus abuse is suspected, cv989 reserves the right to cancel the bonus and review the account.

5.3 VIP Program

cv989's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback is provided at each tier:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.5% weekly cashback
• Gold: Up to 0.8% weekly cashback
• Platinum: Up to 1.0% weekly cashback

VIP tier advancement is determined based on your activity and regular participation on the platform.

6. Gaming Rules

6.1 Fair Play

cv989 is committed to fair play and a transparent gaming experience. All our games are operated by reliable software providers. Any attempt to influence the outcome of a game is a violation of these Terms.

6.2 Technical Errors

If the outcome of a game becomes uncertain due to a technical error or system failure, cv989 reserves the right to void that round and refund the wagered amount. Any winnings or bonuses received as a result of an error will not be considered valid.

6.3 Betting Disputes

If there is a dispute regarding any betting outcome, please contact our support team via 24/7 live chat. cv989's decision is final in resolving disputes.

7. Prohibited Activities

The following activities are strictly prohibited on the cv989 platform:

• Money laundering or any illegal financial activity.
• Bonus abuse — placing bets for the purpose of artificially fulfilling bonus conditions.
• Creating multiple accounts or using another person's account.
• Exploiting software or technical vulnerabilities of the platform in an improper manner.
• Placing bets using automated software, bots, or scripts.
• Harassing behavior toward the platform, staff, or other users.
• Providing fake or false identity information.
• Attempting to gain unauthorized access to another user's account.

Involvement in any of the above activities may result in immediate account closure and forfeiture of all balances. In cases of serious violations, the relevant authorities may be notified.

8. Account Closure and Suspension

8.1 Closure at User's Request

You may request closure of your account at any time by contacting our support team. Any pending withdrawals will be processed before the account is closed.

8.2 Closure or Suspension by cv989

cv989 may suspend or close an account in the following circumstances:

• Violation of these Terms.
• Suspicious or fraudulent activity.
• Providing false information.
• Failure to complete age verification.
• For regulatory or legal reasons.

8.3 Self-Exclusion

As part of responsible gaming, you may request self-exclusion. In this case, access to the account will be restricted for a specified period. For more information, please visit our Responsible Gaming page.

9. Privacy and Security

cv989 places the highest importance on the protection of your personal information. Our platform uses SSL encryption technology to keep all data secure. To learn more about how your personal information is collected, stored and used, please read our Privacy Policy.

We never sell your personal information to third parties. However, sharing information may be required in cases of legal obligation or requests from regulatory authorities.

10. Limitation of Liability

cv989 bears no responsibility for the following:

• Any loss caused by internet disconnection or technical errors.
• Delays or failures by third-party payment providers.
• Any loss resulting from disclosure of your login credentials to another person.
• Financial losses arising from your own betting decisions.
• Service disruption due to force majeure circumstances.

Gambling carries financial risk and you may always lose the amount you have deposited. Only wager money that you can afford to lose without an adverse effect on your way of life.

11. Changes to Terms

cv989 reserves the right to modify these Terms at any time. For significant changes, we will provide a notice on the platform. Continued use of the platform after any changes will be considered as your agreement to the revised Terms.

We recommend that you review this page regularly. The date of the most recent update is stated at the top of these Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our support team is available seven days a week, twenty-four hours a day, in line with Bangladesh Standard Time (BST, UTC+6).