cv989's Privacy Policy
cv989 treats the protection of your personal information as its highest priority. This policy explains how we collect, use, and store your data.
Introduction and Scope
cv989 ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. This privacy policy sets out how cv989 collects, processes, stores, and protects the personal information of users of its services.
By using this website (cv989.lat) and registering an account, you are considered to have given your consent to all the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
This policy may be updated at any time. If changes are made, we will notify you via your registered email or through a notice on the site. Continued use of our services after any changes means you are agreeing to the updated policy.
What Information We Collect
cv989 collects various types of information to provide its services and to keep your account secure. A detailed description of the information collected is given below:
Personal Identity Information
Information you provide at the time of account registration, such as:
- Full name
- Date of birth (for age verification — only accounts for those aged 21 or above are approved)
- Email address
- National ID card or passport number (for KYC verification)
- Residential address
Financial and Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket or Upay account numbers
- Transaction amounts and dates
- Transaction IDs and reference numbers
- Deposit and withdrawal history
Note: cv989 never collects your bank PIN, password, or mobile banking secret code.
Technical and Usage Information
Information collected automatically when you visit the site:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent
- Cookie and session data
- Referral source (where you came from to reach the site)
Gaming Activity Information
To ensure fair gaming and uphold responsible gaming practices, we store:
- Play history and bet details
- Win and loss information
- Games and categories used
- Bonus usage information
- Play duration and patterns
Purpose of Data Use
cv989 uses collected information only for the following legitimate purposes. Your personal information is never sold to third parties without authorization.
3.1 Service Delivery and Account Management
Information is used to create, verify, and manage your cv989 account. This is essential for login security, password recovery, and account protection.
3.2 Financial Transaction Processing
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Every transaction is secured with banking-grade SSL encryption.
3.3 Identity Verification (KYC)
A KYC (Know Your Customer) process is carried out to prevent fraud and ensure financial security. Additional verification may be required for large withdrawal amounts or suspicious activity.
3.4 Customer Support
Our 24/7 Bangla live chat support team uses your information to provide accurate and personalized assistance. Support communication history may be stored for quality improvement purposes.
3.5 Responsible Gaming Monitoring
Information is used to analyze gaming patterns to identify potentially problematic behavior and, where necessary, to take intervention measures. This is part of our responsible gaming commitment.
3.6 Security and Fraud Prevention
Automated and manual monitoring methods are used to detect and prevent activities such as unauthorized access, creation of multiple accounts, bonus abuse, and money laundering.
3.7 Service Improvement and Personalization
By analyzing your preferences and usage patterns, cv989 delivers a more improved and personalized experience. This also helps in sending relevant offers and bonus information.
Data Sharing and Disclosure
cv989 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Minimum necessary information may be shared with trusted third-party service providers for transaction processing (bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and customer service management. These partners may only use the information for specified purposes and are bound to comply with our privacy standards.
4.2 Legal Obligations
Information may be shared with relevant authorities in the case of a court order, a lawful request from law enforcement agencies, or a legal obligation. In such cases we are legally required to comply.
4.3 Fraud and Money Laundering Prevention
If suspicious financial activity is detected, information may be shared with relevant authorities to comply with anti-money laundering (AML) regulations.
4.4 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new owner. In such cases we will notify you in advance, and the new owner will be bound to uphold the same privacy standards.
Clear Declaration: cv989 never sells or rents your information to advertising companies, data brokers, or any other commercial entity.
Cookies and Tracking Technologies
The cv989 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
Essential Cookies
Required for login sessions, security verification, and core platform functionality. Disabling these will prevent the site from working properly.
Functionality Cookies
Help remember your preferences (such as language and theme) and assist in providing a personalized experience.
Analytics Cookies
Monitor how site pages are being used to help improve service quality. This information is analyzed in aggregated form.
Security Cookies
Used to detect and prevent unauthorized access, CSRF attacks, and other security threats.
5.2 Cookie Control
You can allow or reject cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly. Most modern browsers provide cookie management options.
Data Security Measures
cv989 has implemented industry-standard technical and organizational security measures to ensure the safety of your information.
SSL/TLS Encryption
All communication between the site and server is protected by banking-grade SSL/TLS encryption.
Data Encryption
Stored sensitive information is kept in encrypted form so that unauthorized access is not possible.
Access Control
Only authorized staff can access user information to a limited extent, and every access is logged.
Regular Security Testing
Regular security audits and penetration testing are conducted to identify system vulnerabilities.
Important: No digital system is 100% secure. If a data breach occurs, we will promptly notify the affected users and take corrective action.
Your Rights
As a user of cv989, you enjoy the following rights regarding your personal information. To exercise these rights, please contact our support team.
7.1 Right to Know
You may request to know what type of information we are storing about you. We will provide the information within a reasonable time after receiving a verifiable request.
7.2 Right to Correct Information
If there is any incorrect or incomplete information in your account, you may request that it be corrected. Some information can be changed directly from account settings.
7.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, complete deletion may not be possible in cases of legal obligations, ongoing disputes, or fraud investigations.
7.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, such as during a dispute over the accuracy of the information.
7.5 Right to Close Your Account
You may request to close your cv989 account at any time. Even after account closure, some information may be retained for a specified period as required by law.
To exercise any of the above rights, contact our support team via live chat or by email at [email protected].
Data Retention Period
cv989 stores your information only for as long as necessary. The retention period depends on the type of information and legal requirements:
- Account Information: For the full duration that the account is active, and after closure for a period determined by legal requirements.
- Financial Transaction Information: For the period necessary to comply with financial regulations.
- Gaming History: For the appropriate period required for responsible gaming management and dispute resolution.
- Support Communications: For a limited period to help monitor service quality and resolve recurring issues.
- Technical Logs: For a limited period for security monitoring and troubleshooting.
After the designated period, data is securely deleted or anonymised.
Protection of Minors' Information
cv989 is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
If we become aware that a minor's information has been collected by mistake, the account will be closed immediately and the related data will be deleted. Parents or guardians can contact [email protected] to report a suspected underage account.
An age verification step is included in the account registration process. Age is confirmed during the KYC process through a national identity card or passport.
Policy Changes and Updates
cv989 may revise this privacy policy from time to time. If significant changes are made to the policy, a notification will be sent to your registered email and a notice will be displayed on the site's homepage.
For minor changes, only the "Last Updated" date at the top of the page will be changed. Continuing to use the site after a policy change will be considered your acceptance of the new policy.
Previous versions of the policy can be requested through our support team.
Contact and Complaint Resolution
If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:
If you are not satisfied with our response to a privacy matter, you may file a complaint with the relevant authority.
This privacy policy has been drafted in accordance with the applicable laws of Bangladesh. In the event of any dispute, the laws of Bangladesh shall apply. The Bengali version of this policy is authoritative.